FAQs

It’s easy! Simply sign up for an account, fill your customized BakeryBox, and pay for your order. Then we’ll ship it to you fresh. To get started, click here!

Nope! What you see is what you get.

We pride ourselves on quality and consistency.  Please Contact Us if you encounter any concerns with your delivery. BakeryBox.com is unable to process returns, exchanges or refunds for any goods unless there was an error in manufacturing, packaging or if the product is damaged beyond use.

The cost of your custom BakeryBox depends on the products you select for each order. The pricing is displayed clearly on the Build-Your-Box page.

We provide retail recommendations for our full assortment, but products do not come pre-priced. You have the freedom to set retail prices as you see fit, within the bounds of our Terms & Conditions.

We proudly offer a diverse selection of fresh baked sliced breads, rolls, snack cakes, and more. Whether it's breakfast, lunch, dinner, or just a snack, we have what you need!

Our products are delivered fresh and labeled with expiration dates for quality assurance.  The amount of shelf life does vary by product type however you can see our minimum guaranteed shelf life for each product on our Build-Your-Box page.

Orders can be as small as 1 BakeryBox!

You can choose any combination of products from our selection to build each full BakeryBox. Depending on your selection, you can fit 3-6 product cases in each BakeryBox. When building your order, you'll see how each item fits, ensuring your box is full! Once you’ve filled the box you can proceed to checkout, or fill up another!

Due to rapid processing we are unable to modify or cancel orders once they have been placed. If you made an error or provided incorrect information when ordering, please inform us, and we'll do our best to assist!

All orders must be submitted with complete boxes, to support our low costs and free shipping. When building your BakeryBox you’ll can see how each item fits so you know when it’s full.

We accept all major credit/debit cards, as well as PayPal, Apple Pay, Google Pay, Amazon Pay, Cash App, Zelle, or Venmo.

Orders can ship to any business or residential address within the contiguous 48 US states.

We ship via FedEx for direct delivery to the address on the order.

Delivery is typically 3-5 business days from the date of ordering, depending on the destination.

FedEx deliveries are not permitted to these types of addresses.

FREE.

Orders are shipped fresh from our bakery in Fall River, Massachusetts.

Yes, you will receive an email with tracking information once your order has been shipped. If you can't find the email, please check your Spam or Promotions folders. For any issues, feel free to email us at support@bakerybox.com.

We stand by our products and service no matter what. Let us know any concerns and we’ll do what we can to make it right. Issues are handled on a case by case basis to ensure satisfaction. Please reach out to us at support@bakerybox.com.

It’s free and easy to sign up for an account here.

BakeryBox.com account requirements can be found in our Terms & Conditions.

All previous order details can be found under the Orders section of your account dashboard. You will also receive a confirmation email after placing each order with the subject line starting: “Confirmation: BakeryBox Order #”

Our team is available to assist you Monday to Friday from 8 a.m. to 5 p.m. EST. You can reach us by calling 508-674-5766 or sending an email to support@bakerybox.com.

Absolutely! Your feedback helps us continually enhance our products and service. Please feel free to share any thoughts or concerns by submitting the form below or sending an email to support@bakerybox.com.

We are happy to provide additional support and training for our customers. For more information, please contact our team at support@bakerybox.com.